I'm NOT not-calling-you-back
Mar. 27th, 2008 04:13 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
barking_iguanaI'm unable to get my viocemail on my home phone. I hope nobody's left me messages and taken in personally that I haven't returned calls.
For the past 6 or 7 weeks, I've been in FiOS hell. I signed up for Verizon Triple Play online. Then I called a few days later and asked if I could keep my old phone number. They said yes, but that the fastest way would be to let the original order go through with a new number and to put in an additional order to bring in my old Comcast number a afterward.
Well, that screwed up their systems big time. I've spent about 20 hours on the phone with Verizon's helpful people and very unhelpful automatic systems, and have never had working service for more than a few days at a time. I've never had access to my voice mail, even though people probably think they're leaving messages for me. Unfortunately, the computer says my voicemail access number is 111-111-11111 and nobody seem to know what to do about it.
This week, I can get incoming calls (which makes this week better than average) but have no dial tone and can't make outgoing calls.
As I knew even before this, the computer systems telecoms stick their customer support people with are awful. The systems don't talk to each other. They're too complex for even the occasional geniuses who use them to fully understand. And their users are trained to treat what the system tells them as reality, even when physical reality is clearly different.
So reach me by email or cell. You can try home first, since I don't always take my cell inside and I have lousy reception here, but don't leave a message that way. If you want any contact info for me you don't have, reply here. And if anyone mentions that I've not gotten back to them, please explain why.
For the past 6 or 7 weeks, I've been in FiOS hell. I signed up for Verizon Triple Play online. Then I called a few days later and asked if I could keep my old phone number. They said yes, but that the fastest way would be to let the original order go through with a new number and to put in an additional order to bring in my old Comcast number a afterward.
Well, that screwed up their systems big time. I've spent about 20 hours on the phone with Verizon's helpful people and very unhelpful automatic systems, and have never had working service for more than a few days at a time. I've never had access to my voice mail, even though people probably think they're leaving messages for me. Unfortunately, the computer says my voicemail access number is 111-111-11111 and nobody seem to know what to do about it.
This week, I can get incoming calls (which makes this week better than average) but have no dial tone and can't make outgoing calls.
As I knew even before this, the computer systems telecoms stick their customer support people with are awful. The systems don't talk to each other. They're too complex for even the occasional geniuses who use them to fully understand. And their users are trained to treat what the system tells them as reality, even when physical reality is clearly different.
So reach me by email or cell. You can try home first, since I don't always take my cell inside and I have lousy reception here, but don't leave a message that way. If you want any contact info for me you don't have, reply here. And if anyone mentions that I've not gotten back to them, please explain why.
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no subject
Date: 2008-03-27 08:43 pm (UTC)